Add Employee Morale to your Weekly Balanced Scorecard
Got a balanced scorecard for measuring company performance?
Employee Morale has traditionally been measured through a yearly employee survey.
Meanwhile, other Key Performance Indicators (KPI’s) like EBITDA, revenue and customer ratings are considered so important they are analyzed on a daily basis.
But do these numbers combined really give your company the full picture of the direction you’re heading right now?
Who is behind all of these daily financial KPI’s, making sure magic actually HAPPENS at work?
Hang on, how is our employee morale doing lately?
Yup. Where is your ongoing People KPI?
What has happened since your employee engagement survey last October? Between the popular branch manager leaving in January, the growing unhappy bunch in the IT department and last month that was seriously stressful at the factory facility?
How are your people feeling at work? Maybe it’s time to put your current employee morale on your balanced scorecard?
The yearly half-hearted check-up of Employee Morale
It’s a well-known fact that employee morale (or employee engagement, employee satisfaction… whatever term you use to define your workplace MOJO) is a key factor that contributes to your company’s success.
Traditionally it has been much easier to measure financial results on a continuous basis. Employee morale got a yearly half-hearted survey check-up.
“Companies were looking at cash flows on a daily basis,
and employee morale on a yearly basis”
Then the business world started spinning faster. Things changed.
With employee morale numbers at an all-time low, it might be time to add employee morale to your weekly or monthly balanced scorecard.
An easy way to get the pulse on employee morale
Through a device that hangs at the exit door, leaders at all levels in your organization can now get an ongoing KPI that gives them insights to if their workplaces are improving or not.
Employees answer “How was your day” by pressing the green or the red button once every day.
This gives HR a baseline of their Employee Mood KPI (i.e. on a typical day 74% press the green button). The results are available online.
Generating meaningful conversations
If the Mood KPI went down 13% in the factory last month due to a huge sales order and the managers are trying to do something about the stressful situation – you will have ‘hard HR facts ‘ to know if their effort is having an effect.
A balanced scorecard for measuring company performance shows if your employee morale is increasing: are the coworkers pressing more green this week or month?
Will this slow down the quest to reach strategic goals?
Related: Read how Unilever constantly compare their Employee Mood KPI with factory production levels.
Take action while the problem is still small
What can you do with a key performance indicators report?
With a KPI showing your Employee Mood you can see how your coworkers react to daily events or leadership announcements (I’m a huge fan of the story of the company where 100% pressed RED when a popular manager declared he was leaving… he actually changed his mind a few days later and is still there!).
By comparing your various offices or factories you can take action while the problem is still small and improve continuously.
HR brings Employee Morale to the board room
A People KPI means HR can easier align with the company’s strategic plan. You get ‘hard’ and relevant facts for the board room.
”We use the Celpax in our leadership meetings to discuss what we can do to make people stay positive on any given day, and long term”, says Unilever Kleve’s factory manager, Eugène Kusse.
“ The Celpax device is a good indication that the things we do lead to a more satisfied workforce”.
Like the idea of having a balanced scorecard for measuring company performance, where your employees are in focus?