Negative work environment: “It’s been red for a while, something isn’t good“
A Negative Work Environment
“It’s been red for a while, something isn’t good“
The HR Director at a Swedish firm gradually saw a crisis coming, when it suddenly exploded.
She knew something was up among the employees thanks to the Celpax, a device at the exit door that gives continuous employee feedback with a touch of a button:
“I saw that OK, it’s been red for a while, something isn’t good so I started asked some questions around it”.
Negative Work Environment: The crisis explodes
The down trend then suddenly took an unexpected turn after an incident, and in just fifteen days the company dropped from a Employee Mood KPI of 74% green, to reach a Mood KPI average of just 58% pressing green.
Two months previously they had an average of 86%.
What action did the HR Director take?
I spoke to almost everyone
“I could see that there was a negative trend but I didn’t want to think that I was part of it. I spoke to almost everyone on the team about the negative work environment and what was happening.”
“In the end I understood that the pressure was too hard, the employees didn’t feel appreciated, they felt too controlled.” “
We didn’t have an environment where people were making their own choices and working as they wanted to. We checked up too much and people started getting annoyed.”
“Bad moods influence others and that’s where the downward spiral came from, as showed on the Celpax device and on the dashboard.”
“It’s getting better”
As the red to green ratio plummeted after a specific event, the HR Director tried not to focus too hard on just how low their green daily Celpax score was when she talked with her coworkers:
“I referenced to the Celpax, that I had seen that there was a LOT of red. Everyone knew that it was bad and that there was a negative work environment. They didn’t need more negative results pointed out. People won’t remember the good things if you focus too much on the negative. I just wanted to manage the problem and see how big the problem was, I caught it at an early stage.”
Letting go of control
“I saw the change in the data already within 1 week in my closest group, and then among the rest”, she says.
“We have spoken much of letting go of the control in our management team. I think we are getting better.”
“We have had a lot of red pulses and it’s been turbulent but it’s getting better!”
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