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Category Archives: Continuous improvement

Change Management Metrics at McDonald’s China

A few days before McDonald’s China did their SAP training their staff satisfaction was at its highest ever. Two weeks later the mood data reported a drastic change at the back office centre.   “It’s a difficult sell to do change management”, says Philip Shum, Director of Change Management at McDonald’s China. “It’s not measurable”, he […]

A Pulse Survey only works if you’re prepared to listen – and act

  Pulse survey… thinking of starting one?   There is a growing trend of employee morale being assessed frequently and in real-time, via a pulse check survey. There are numerous ways of doing this. What is a pulse survey? Some companies send questions using daily emails, use weekly mobile app surveys or use wall-mounted devices. Other organizations send a SurveyMonkey […]

4 steps to Continuous Improvement in the workplace

1. Seek continuous improvement: Step by step Continuous improvement isn’t about setting a high pace. It’s about finding a rhythm that works for your organization, it’s about changing everyone’s mindset to a systematic way of finding better ways to do things. Above all, to find out how to work better as a team. What we hear from […]

Get feedback with simple smiley faces

  Feedback from smiley faces: Push a button!   “A smiley system for employees to rate their workdays? …aha, like a smiley machine!” This is a common reply when I explain our Celpax device to measure employee morale, real-time.   The Celpax is a smiley machine that hangs at the exit door. When employees leave for the day they answer […]

1 mighty engagement question for employees: Why does the Celpax device ask employees the same question (every day)?

Engagement questions for employees A traditional survey with engagement questions for employees can help identify and break down problems that stop your teams from shining at work. And as successful leaders know, unhappy employees means you’re missing out on operational excellence, performance, innovation and revenue. The challenge most leaders face after a yearly employee survey is […]

Freedom and trust – the key to corporate culture in the QCI Group

Today we’re looking at more corporate culture examples, here’s QCI: “We have a high trust culture,” says Cristina Pérez, Culture and Organizational Development Coordinator within the QCI group, a business cluster dedicated to the construction industry. “This means that we work with confidence at all times. We’re not beneath anyone. All of our staff know our […]

National honesty day: How can honesty in the workplace improve employee morale?

National Honesty Day and Upward Feedback   How can honesty in the workplace improve your mood KPI? And how can the Celpax device help start these honest discussions? Honest discussions in the workplace are imperative to ensuring transparency and that you, as an employee or even as a manager are creating a workplace that creates […]

How our management team changed their mind about People Metrics

Not everyone was as convinced as the VP of HR when she installed mood devices at the exit doors at their service-oriented SME company. In fact, her own management team wasn’t convinced that real-time People Metrics was what the company really needed in order to get back on track. “In the beginning it was hard,” says the VP […]

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