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Category Archives: Leadership

Customer Service Week – 7 quick and easy ideas

Ideas For Customer Service Week 2021   Customer Service Week is almost here! Looking for fun ideas..? Monday 4 until Friday 8 October is all about highlighting how important customer service is. And giving some special attention to your CS employees. Covid is still making our lives harder than we would like to. A lot of service staff have been showing […]

A Compassionate Workplace

A Compassionate Workplace   Empathy is important, but should it be the focus at work? Keith Richardson makes the case that compassion is the opportunity to build a more collaborative, connected, and positive workplace.     It feels like just yesterday that most of us were still working with the expectation that we have a […]

How to Improve Workplace Communication and Employee Engagement by Clearly Displaying Company KPIs

Company KPIs – Show ’em off   Today we’re talking company KPIs.   Imagine you’re at home one weekend, and you’re flipping through some channels on the TV. You settle on watching a sports game, but they’re not displaying the score anywhere on the screen. You’ve been watching the game for a while, but you can’t keep […]

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