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Tag Archives: example of a case study

Change Management Metrics at McDonald’s China

A few days before McDonald’s China did their SAP training their staff satisfaction was at its highest ever. Two weeks later the mood data reported a drastic change at the back office centre.   “It’s a difficult sell to do change management”, says Philip Shum, Director of Change Management at McDonald’s China. “It’s not measurable”, he […]

Generation Y in the workplace – immediate feedback please!

Generation Y in the workplace – Hello immediate feedback The so-called Generation Y in the workplace has created a demand for greater immediacy at work. The behavioural analysts over at Canvas8 recently published a case study called “Celpax: A measuring Tool for Happier Workplaces”. The case study takes a look at how technology is changing our workplaces in […]