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Tag Archives: People Metrics

Change Management Metrics at McDonald’s China

A few days before McDonald’s China did their SAP training their staff satisfaction was at its highest ever. Two weeks later the mood data reported a drastic change at the back office centre.   “It’s a difficult sell to do change management”, says Philip Shum, Director of Change Management at McDonald’s China. “It’s not measurable”, he […]

How our management team changed their mind about People Metrics

Not everyone was as convinced as the VP of HR when she installed mood devices at the exit doors at their service-oriented SME company. In fact, her own management team wasn’t convinced that real-time People Metrics was what the company really needed in order to get back on track. “In the beginning it was hard,” says the VP […]