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Tag Archives: fast food chain

Change Management Metrics at McDonald’s China

A few days before McDonald’s China did their SAP training their staff satisfaction was at its highest ever. Two weeks later the mood data reported a drastic change at the back office centre.   “It’s a difficult sell to do change management”, says Philip Shum, Director of Change Management at McDonald’s China. “It’s not measurable”, he […]

Foodservice industry trends: Use data to improve employee retention

Foodservice Industry Trends: Use Data to Improve Employee Retention   Today we’re talking trends in the food service industry, specifically the trend of using data to improve employee retention. This was previously published on Canada’s Foodservice Magazine under the title How to Improve Employee Morale in Restaurants Using Data.   Why do people hand in their notice?   […]