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Tag Archives: change management examples

Change Management Metrics at McDonald’s China

A few days before McDonald’s China did their SAP training their staff satisfaction was at its highest ever. Two weeks later the mood data reported a drastic change at the back office centre.   “It’s a difficult sell to do change management”, says Philip Shum, Director of Change Management at McDonald’s China. “It’s not measurable”, he […]

“How we transformed our metal coatings business – using fun”

Business Transformation – Using fun elements Business Transformation Goal: Realizing that top-down, micro-management, simply isn’t effective anymore, Rob Hurrell, Operations Director at Surface technology, set up a cool business transformation goal: To develop a culture based on a strong social connectedness and helpfulness. He wanted the group to integrate for a higher purpose above selfservice. […]