Care Quality Commission: An action plan for a well led service The Care Quality Commission’s main goal is to make sure that patients are well looked after. Now, of course, for patients to be in caring hands, the service provider needs to provide for their employees. Perhaps you just got a visit from the CQC, […]
Joy In Medicine: How To Track Progress The Joy in Medicine Recognition Health System Program is increasingly popular. Is there an easy way to track your progress? The Joy in Medicine program is designed to improve physician satisfaction and reduce burnout. The goal is to spark positive change. To guide health care […]
The Ripple Effect Of Kindness What effect do your line managers have on your teams? A lot has been written about the effect of “bad managers” at work. We’re not gonna in to that. What happens if we instead give the spotlights to those line managers who WANT positive things at work? Those who […]
Communication during organizational change is tricky. Because most people already know what the employee mood is like at work. So what’s the problem? It’s not being talked about. Or it’s not being talked about when the managers are around. The challenge you’re facing is to go after this. To get people to open up and start talking about […]
Continuous improvement in the workplace starts with you. And then with your team, right? 1. Seek continuous improvement: Step by step Continuous improvement isn’t about setting a high pace. It’s about finding a rhythm that works for your organization. It’s about changing everyone’s mindset to a systematic way of finding better ways to do things. Above all, […]
Does your company use a weekly balanced scorecard for measuring company performance? Hang on, how is our employee morale doing lately? Yup. Where is your ongoing People KPI? What has happened since your employee engagement survey last October? Between the popular branch manager that left in January, the growing unhappy bunch in the facilities department, and […]
Today we continue looking at leadership examples: Today we’re looking at more Covid leadership examples: Meet Yann Lechelle, who got an unexpected start as he joined his 250 new colleagues. After Yann played a key role as COO in French AI start-up Snips being acquired by Sonos for $37 million, he continued to tap into his entrepreneurial […]
Are you on a journey towards a more transparent leadership? Meet Dirk: Transparent Leadership Like many other good leaders I interview, Dirk Feldhaus is modest when he speaks about his transparent leadership. We had a chat about their 4 years of measuring employee morale on a daily basis. What have they learned? How do […]
A few days before McDonald’s China did their SAP training their staff satisfaction was at its highest ever. Two weeks later the mood data reported a drastic change at the back office centre. “It’s a difficult sell to do change management”, says Philip Shum, Director of Change Management at McDonald’s China. “It’s not measurable”, he […]
