A few days before McDonald’s China did their SAP training their staff satisfaction was at its highest ever. Two weeks later the mood data reported a drastic change at the back office centre.   “It’s a difficult sell to do change management”, says Philip Shum, Director of Change Management at McDonald’s China. “It’s not measurable”, he […]

People metrics in action: Not everyone was as convinced as the VP of HR when she installed mood devices at the exit doors at their service-oriented SME company. In fact, her own management team wasn’t convinced that real-time People Metrics was what the company really needed in order to get back on track. “In the beginning it was […]