Real time customer feedback is trending – but how are your employees today?

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Real time customer feedback is trending – but how are your employees?

The real-time fever has hit the customer service department. What about team managers?

There’s a fast-growing trend in the market where companies find out in real-time how their customers rate the service received.

Companies install big kiosks where people indicate their happiness level.

These machines offer an easy way to get instant feedback from customers.

Numerous airports, supermarkets, and hotels are getting daily insights while connecting with customers.

The feedback is then available through online dashboards, helping companies spot trends, get actionable insights and make better decisions.

 

But hey, what about your employees?

Our solution at Celpax is similar, but with three major differences:

  1. The kiosk survey is extremely inexpensive in comparison
  2. The small device is easily installed in 3 minutes
  3. We give insights into how your employees are doing, continuously

Show your employees that their voice matters!

 

Satisfaction smileys

Happy employees lead to happier customers

By showing your employees that you care about their reactions to what happens in the workplace and focusing on getting your employees more engaged on an ongoing basis, you also raise the chances of your customers being loyal and satisfied with your product or service.

When asking for – and reacting to – your employees’ feedback, it will be very obvious that your company cares.

Real-time feedback systems mean you get indications to fix things in time before issues blow up.

As it is completely anonymous, your coworkers give honest feedback.

It’s an easy way to make sure your coworkers vent at work, and not on glassdoor.com :)

 

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