How to motivate restaurant employees:   It is anticipated that 1.6 million new restaurant jobs will be created by 2030. When a new restaurant is planned, the bulk of the focus is on the venue layout, concept and menu. Of course these are important elements, but the workforce is the driving force behind any successful […]

Foodservice Industry Trends: Use Data to Improve Employee Retention   Today we’re talking trends in the food service industry, specifically the trend of using data to improve employee retention. Previously published in Canada’s Foodservice Magazine under the title How to Improve Employee Morale in Restaurants Using Data.   Why do people hand in their notice?   There are […]

A few days before McDonald’s China did their SAP training their staff satisfaction was at its highest ever. Two weeks later the mood data reported a drastic change at the back office centre.   “It’s a difficult sell to do change management”, says Philip Shum, Director of Change Management at McDonald’s China. “It’s not measurable”, he […]