Feedback from smiley faces: Push a button!

 

“A smiley system for employees to rate their workdays? …aha, like a smiley machine!”

This is a common reply when I explain our Celpax terminal to measure employee morale, real-time.

 

The Celpax is all about smiley face feedback buttons.

Battery-driven, it hangs by the company exit door.

When employees leave for the day they answer “How was your day?” by pressing either the green or red button.

After they press, they are shown how their colleagues felt at work that day.

Gamification to make staff want to participate!

The long term results of this daily habit are displayed on the online dashboard.

 

A happy, and a sad smiley face

 

By using a simple, anonymous, employee feedback system leaders can determine how in touch they are with the team.

And here’s the biggest advantage - take regular action to improve employee engagement.

The data will quickly help you determine if your improvements are working. Or not!

Our users keep it simple:

• What makes employees press the green button? Do more of it.

• What makes employees press the red button? Ask employees to give feedback on how THEY think it can be fixed. And invite them to be part of fixing it.

Subsequently, check the real-time data to see if your intervention worked!

Are you seeing more happy smileys on the dashboard?

Or less..?

 

 

Emoji survey: It’s less about the number. More about where you’re heading

 

The emoji survey gives you a baseline.

With a tangible number as the basis, it’s easier to sit down with your employees to talk about how things are going.

I.e. 75% of our employees press green on a typical day. (Meaning that 25% press red but hey, focus on the positive to stay positive!)

Is the leadership team pushing in the right direction?

Are your employees with you?

When you organize an event to boost morale at work, is it worth continue doing?

Or do you need to do more activities? Or other types?

As the smiley feedback system gives you a baseline of how your people feel, you can check the impact of your All-Hands meetings, weekly team meeting, etc.

If your expected result is 75% green, how many smiley faces did you get the day of your meeting?

More? Less?

To summarize, it’s less about the absolute number and more about continuously improving at work.

Step by step.

 

 

Triggers meaningful conversations at work

 

Having the feedback smiley faces at your worksite is an incentive for employees to self-evaluate and take notice of their work environment.

What if you press the red emoji 5 days in a row?

Share what’s going on inside you! Find a coworker, manager or whoever in your company.

We consistently hear that our Celpax acts as a kickstarter that triggers conversations that bring out what needs to be fixed in your work culture.

Transparency helps you develop, and work towards an open work culture.

Having a neutral People KPI (Key Performance Indicator) that you regularly share with your team, means you can all work towards a better workplace.

Together.

 

“Employees simply hit the green or red button heading out of the office, factory, warehouse, call center…”

 

Since we launched we have seen increasing adoption of smiley happy face buttons and smiley tools at retail stores, airports, etc.

This is all great for strategies to obtain customer feedback.

However, at Celpax we remain faithful to our Purpose: Engage the global workforce.

We focus on employee satisfaction only.

Many of our users are in manufacturing, logistics, hospitals, etc.

Their feedback is what matters to us.

One smiley feedback button at a time