The Balanced Scorecard where Employee Morale is prominent: How’s employee morale today? Is the Balanced Scorecard helping? We caught up with Scott! (1st and 2nd part here) When I called Scott from Europe I first apologized for the early morning it must be for him in the US: “No worries, I’ve been in for 1 ½ […]
The real time fever has hit the customer service department. What about HR? There’s a fast growing trend in the market where companies find out in real time how their customers rate the service received. Companies install big kiosks where people indicate their happiness level. These machines offer an easy way to get instant feedback […]
Customer satisfaction vs Employee Engagement Your employees are the ones who can really make a difference by creating and maintaining customer satisfaction. Do you know how engaged and motivated your coworkers are today, this week or this month? There’s a fair chance your customers are more clued in than your C-suite. Engaged employees care more […]
