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Tag Archives: customer satisfaction

What is Six Sigma?

What is Six Sigma And Why Is It Important for Improvement?   What is Six Sigma? Six Sigma is the method that provides organizations with tools and techniques to improve the business process capability. Using this disciplined and data-driven approach helps eliminate defects in the process. The term was coined in 1986 by an engineer […]

Do you know if your coworkers are happy at work? I bet your customers do.

Customer satisfaction vs Employee Engagement   Your employees are the ones who can really make a difference by creating and maintaining customer satisfaction. Do you know how engaged and motivated your coworkers are today, this week or this month? There’s a fair chance your customers are more clued in than your C-suite.   Engaged employees care more […]