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Tag Archives: Companies measures customer satisfaction

Customer Service Week – 7 quick and easy ideas

Ideas For Customer Service Week 2021   Customer Service Week is almost here! Looking for fun ideas..? Monday 4 until Friday 8 October is all about highlighting how important customer service is. And giving some special attention to your CS employees. Covid is still making our lives harder than we would like to. A lot of service staff have been showing […]

Companies measure customer satisfaction frequently. But how are their employees?

Many companies measure customer satisfaction frequently. Cecilia Gannedahl, Senior advisor Communication & Change, takes a look at current trends. Metrics to measure customer satisfaction I think that it is a telling example and yet very scary. But with the knowledge we have today, we know that you can rebuild trust. When dissatisfaction grows internally it seeps […]