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Tag Archives: customer service

Real time customer feedback is trending – but how are your employees today?

The real time fever has hit the customer service department. What about HR? There’s a fast growing trend in the market where companies find out in real time how their customers rate the service received. Companies install big kiosks where people indicate their happiness level. These machines offer an easy way to get instant feedback […]

Do you know if your coworkers are happy at work? I bet your customers do.

Your employees are the ones who can really make a difference by creating and maintaining customer satisfaction. Do you know how engaged and motivated your coworkers are today, this week or this month? There’s a fair chance your customers are more clued in than your C-suite.   Engaged employees simply care more about meeting customer needs When […]