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Tag Archives: call center scorecard template

“Is your device to measure employee mood really free?” the COO asked (part 1)

“Is your device to measure employee mood really free?” Here’s Scott’s 1st part of how he got his employees on his Weekly Balanced Scorecard: Zerorez Minnesota, a US company offering revolutionary cleaning services, had successfully rolled out their Weekly Balanced Scorecard. They monitor key performance metrics continuously, yet they felt that something was missing: “We […]